Privacy Policy

Last updated: September 25, 2025

Novels Haven ("we," "our," or "us") operates the website novelshaven.com (the "Site") and related services (the "Service"). We respect your ("you," "your," or "user(s)") privacy and are committed to protecting it through this Privacy Policy.

This Privacy Policy explains what information we collect, how we use it, and the rights you may have regarding your personal information when you use the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you disagree with any part of this Privacy Policy, please do not use the Service.

1. Information We Collect

We may collect both personal information and non-personal information when you access or use the Service. The types of information we collect, and how we collect it, depend on how you interact with the Service.

Personal Information. This may include your name, email address, username, user ID, phone number (if provided), profile picture, and account credentials. If you make a purchase, we may also collect billing-related information such as billing address, full name, and email address. Payment card details (e.g., card numbers or security codes) are not stored on our servers and are processed by our third-party payment processor.

Non-Personal Information. We automatically collect certain technical and usage information, such as device and browser type, operating system details, IP address, referring URLs, pages visited, session duration, and general usage patterns. Such information is collected through cookies, analytics technologies, and server logs to help us operate, improve, and secure the Service. We may also use third-party analytics providers, such as Google Analytics, to better understand how users interact with the Service. These providers may collect and process information in accordance with their own privacy policies, and you may opt out of certain analytics by following the instructions they provide.

2. Advertising

We work with third-party advertising and measurement partners (“Ad Partners”) to deliver, measure, and improve ads on the Service. These Ad Partners may use cookies, SDKs, pixels, and similar identifiers to collect information about your device and usage of the Service (e.g., page views, time on page, ad impressions and interactions, cookie or mobile ad identifiers, approximate location derived from IP, and inferences about interests) in order to provide, limit, and measure advertising (including frequency capping, fraud prevention, and ad reporting). We require Ad Partners to handle data in accordance with their published privacy policies and applicable law.

You can learn more about interest-based advertising and additional opt-out tools through industry programs such as the Digital Advertising Alliance (AdChoices). Your browser or device settings may also allow you to control cookies and advertising identifiers. Blocking certain cookies may impair some features.

3. How We Use Your Information

We use the information we collect for legitimate business purposes related to operating, improving, and protecting the Service, including to:

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information with trusted third parties to help us operate the Service, perform business functions, or comply with legal obligations. These include service providers that support core functions such as payment processing, hosting and infrastructure, analytics, and security.

We may also disclose information when required by law or legal process, or where we believe in good faith that disclosure is necessary to protect our rights, the security of the Service, our users, or the public, or to prevent fraud, abuse, or harm.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and support the operation of the Service. Some cookies are essential (e.g., to log in, maintain secure sessions, and access core features). Others remember your preferences and help us provide a more personalized experience. Analytics cookies help us understand how visitors use the Service, monitor traffic, and improve performance. In particular, we use Google Analytics 4 (GA4), which collects aggregated, non-identifying usage data. For more details on how Google collects and processes data, see Google's Privacy & Terms. To opt out of Google Analytics, you can use the Google Analytics Opt-out Browser Add-on.

You may manage or disable cookies through your browser settings. Blocking certain cookies may impair functionality or limit your experience.

6. Data Storage and Security

We store user data using reputable third-party service providers and implement industry-standard security measures. Payments are processed solely by our third-party payment processor; we do not store full payment card details on our servers. We also rely on trusted hosting, infrastructure, and security service providers. While we use reasonable administrative, technical, and physical safeguards (including encryption in transit and at rest where appropriate), no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a data breach that compromises your personal information, we will notify you and applicable regulatory authorities as required by law. Because we may operate globally, your information may be transferred to and processed in countries other than your own, potentially with different data protection laws. We take steps to ensure appropriate safeguards protect your information regardless of location.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce agreements. When your account is terminated or you request deletion, we will permanently delete or anonymize your data after a short grace period, subject to limited exceptions (e.g., legal, security, or record-keeping requirements). Certain information may persist temporarily in backups maintained by our service providers and will be purged in the normal course of maintenance.

8. Your Rights

Depending on your location, you may have rights under applicable data protection laws, including GDPR (EU) and CCPA/CPRA (California). These may include the right to request access, correction, deletion, portability, and to object to or restrict certain processing. If you are a California resident, you may have the right to know the categories of personal information we collect and disclose, the right to opt out of the sale or sharing of personal information (we do not sell personal information), and the right not to be discriminated against for exercising your rights.

To exercise these rights, contact us at contact@novelshaven.com. We may need to verify your identity before fulfilling your request, and certain requests may be subject to legal limitations. If you are in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

9. Children's Privacy

The Service is not directed to children under the age of 13 (or the minimum age of digital consent in your jurisdiction, which may range from 13 to 16). We do not knowingly collect personal information from children without appropriate parental or guardian consent as required by law. If we learn that we have collected such information without consent, we will delete it promptly. Parents or guardians who believe their child has provided personal information may contact us to request access, correction, or deletion.

10. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time. When changes are made, we will update the “Last updated” date above and, for material changes, provide additional notice (e.g., a prominent notice on the Service or email). Where required by law, we will obtain your consent before implementing such changes. Unless otherwise required, revised versions take effect upon posting. Your continued use of the Service after posting constitutes acceptance. If you do not agree to the revised Policy, discontinue use of the Service.

11. Third-Party Links

The Service may contain links to third-party websites, services, or applications. When you click a third-party link, you may provide information directly to that third party, not to us. We are not responsible for the privacy practices, content, or security of third-party sites and encourage you to review their privacy policies before providing any personal information.

12. Contact Information

Questions, concerns, or requests regarding this Privacy Policy? Contact us at contact@novelshaven.com.